Eligibility

You must be at least 18 years old to use this website or make a purchase.

Account Responsibilities

• ~You are responsible for maintaining the confidentiality of your account and password.
• ~Puffn Club reserves the right to suspend or terminate accounts for misuse or fraudulent activity.

Orders and Payments

• ~All orders are subject to acceptance and availability. Fulfillment must be completed at checkout.
• ~Puffn Club reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraud.

Shipping and Delivery

• ~We aim to ship promptly, but delays may occur due to third-party couriers.
• ~Puffn Club is not liable for lost or misplaced items once in the care of a shipping partner.

Intellectual Property

• ~All content on Puffn Club, including images, product designs, and descriptions, is our property.
• ~You may not copy or misuse our content without written permission.

Limitation of Liability

• ~Puffn Club is not responsible for indirect, incidental, or consequential damages.
• ~Our liability is limited to the value of the purchased product.

Prohibited Activities

• ~Using this website for unlawful purposes.
• ~Engaging in fraudulent activity or misrepresentation.
• ~Interfering with the website's security or functionality.

Governing Law

• ~These Terms are governed by the laws of India.
• ~Disputes are resolved in the courts of that jurisdiction.

Changes to Terms

• ~Puffn Club may update these Terms at any time.
• ~Continued use of the website constitutes acceptance of the updated terms.

Contact Us

support@puffinclub.com

www.puffinclub.com

Refund & Return Policy

At Puffn Club, we want you to be satisfied with your purchases.

Please review our return and refund terms:

Return Eligibility

• ~Returns are accepted only for damaged or defective products.
• ~A mandatory unboxing video, along with clear visibility of the received item eligibility.
• ~Items must be unused, unwashed, and in original packaging with all tags intact.

Exchange Policy

• ~Exchanges are available only for size-related issues.
• ~Defective or damaged items may be exchanged; instead of being subject to stock availability.

Non-Returnable Items

• ~Products that are not damaged or defective, items without unboxing video proof.
• ~Perishable goods or consumables, clearance or sale items, unless defective.

Refund Process

• ~Contact support@puffinclub.com with your order detail and proof.
• ~Refunds are processed within 7-10 business days after inspection.

Shipping Costs

• ~Return shipping is free for defective or damaged items.
• ~Customer pays for returns due to personal reasons.

Contact Us

support@puffinclub.com

www.puffinclub.com

Shipping Policy

At Puffn Club, we aim to deliver your orders as quickly and securely.

Order Processing

• ~Orders are processed within 3-7 business days, excluding weekends and holidays.
• ~You will receive a confirmation email with a shipping details when processed.

Delivery Time

• ~Standard Shipping: 5-7 business days.
• ~Express Shipping: 3-5 business days.
• ~Delivery times may vary due to location or courier services.

Shipping Charges

• ~Calculated at checkout, free if shipping may apply for orders above a certain value.

Lost or Delayed Packages

• ~Puffn Club is not liable for delays caused by couriers, weather disruptions, or unforeseen circumstances.
• ~Contact support@puffinclub.com for lost or delayed orders.

International Shipping

• ~Currently, we ship within India only.
• ~Delivery times may vary due to customs and local postal services.

Address Accuracy

• ~Please ensure shipping address is complete and correct to avoid delivery issues.
• ~Puffn Club is not responsible for incorrect addressing leading to delivery failures.

Tracking Orders

• ~You will receive a tracking number when your order ships.
• ~Track your order via the courier's website for updates.

Contact Us

support@puffinclub.com

www.puffinclub.com